By Vick Tagawa | 23 Min Video | Technical Level: Beginner

In this webinar, Sunset Learning Institute CTO Vick Tagawa will introduce the new Cisco Contact Center Enterprise (CCE) curriculum, review the ATP requirements and exam mappings, and give you a timeline of the launch plan.

Key Topics:

• Cisco Contact Center Portfolio Overview
• Need for New Curriculum
• New Curriculum Introduction
• Preview of New Partner Requirements
• Launch Timeline

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Instructor Bio:

Vick has over 30 years of training and IT industry experience. He has a degree in Electrical Engineering and has earned technology vendor certifications on Unix, Novell Netware, Microsoft, and Cisco. He certified as a Certified Cisco Systems Instructor in 1997 and has maintained his CCIE certification since 2001.