Managing Microsoft Teams (MS-700T00)

Prerequisites:

• A proficient understanding of basic functional experience with Microsoft 365 services.
• A proficient understanding of general IT practices, including using PowerShell.

Target Audience:

Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices. A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption.

Course Objectives:

Students will learn to:

• Explore Microsoft Teams
• Plan and deploy Microsoft Teams
• Implement lifecycle management and governance for Microsoft Teams
• Monitor your Microsoft Teams environment
• Manage access for external users
• Implement security for Microsoft Teams
• Implement compliance for Microsoft Teams
• Plan and configure network settings for Microsoft Teams
• Create and manage teams
• Manage collaboration experiences for chat and channels
• Manage apps for Microsoft Teams
• Introduction to Teams meetings and calling
• Manage meetings and events experiences
• Plan for Microsoft Teams Rooms and Surface Hub
• Configure, deploy and manage Teams devices
• Plan for Teams Phone
• Configure and deploy Teams Phone
• Configure and manage voice users
• Configure auto attendants and call queues
• Troubleshoot audio, video, and client issues

Course Outline:

Module 1: Explore Microsoft Teams

• Describe Microsoft Teams core workloads
• Describe how Microsoft 365 integrates with Teams
• Describe how Microsoft Power Platform integrates with Teams
• Explain the architecture of Microsoft Teams and dependent services
• Describe how Microsoft Teams interacts with SharePoint, One Drive and Exchange
• Describe Teams certified solutions

Module 2: Plan and deploy Microsoft Teams

• Describe different Teams admin roles
• Explain which management tools are available for Teams
• Plan for Teams rollout
• Understand the importance of a user adoption plan when deploying Teams
• Identify required licensing for Teams
• Deploy Teams clients

Module 3: Implement lifecycle management and governance for Microsoft Teams

• Describe the lifecycle management for Teams
• Plan governance features for Teams
• Configure Microsoft 365 Groups governance features
• Plan the Teams policy assignment for different scenarios
• Create and manage policy packages
• Control Teams preview features for users
• Create and manage team templates and templates policies

Module 4: Monitor your Microsoft Teams environment

• Analyze usage patterns by monitoring Microsoft 365 and Teams usage reports
• Interpret Microsoft Adoption Score
• Manage user access by using Azure AD access reviews
• Assess network readiness by using Microsoft 365 network connectivity dashboard
• Manage Teams notifications and alerts to monitor Teams capabilities and receive alerts
• Manage feedback policies

Module 5: Manage access for external users

• Explain external access and guest access.
• Describe how to manage external access and guest access.
• Manage external collaboration in Azure Active Directory.
• Manage external collaboration in Microsoft 365.
• Manage external access in Microsoft Teams.
• Manage guest access in Microsoft Teams.
• Manage file sharing in SharePoint

Module 6: Implement security for Microsoft Teams

• Configure Conditional Access and multifactor authentication for Microsoft Teams.
• Configure Safe Attachments for Microsoft Teams.
• Configure Safe Links for Microsoft Teams.
• Examine the Defender for Cloud Apps.
• Describe security reports for Microsoft Teams.
• Plan and configure enhanced encryption policies.

Module 7: Implement compliance for Microsoft Teams

• Describe how sensitivity labels work and how to configure them.
• Describe how to create retention policies.
• Generate Data Loss Prevention policies to protect against data leakage.
• Deploy communication compliance for reviewing communication.
• Activate the scoped directory search in Teams.
• Describe how information barrier policies work and how to create them.
• Create and manage eDiscovery cases and supervision policies.
• Create and manage compliance recording policies.
• Configure alert policies for events in Microsoft Teams.

Module 8: Plan and configure network settings for Microsoft Teams

• Explain the network requirements of Microsoft Teams.
• Work with the Network Planner tool.
• Utilize the Network Test Companion.
• Describe the required network ports and protocols.
• Configure reporting labels for Microsoft Teams.
• Implement Quality of Service in your environment.

Module 9: Create and manage teams

• Create new teams
• Create teams from existing resources
• Create an org-wide team
• Manage team settings
• Manage users in a team
• Configure dynamic membership for teams
• Archive, restore from archive, delete, and restore deleted teams

Module 10: Manage collaboration experiences for chat and channels

• Manage the creation of private channels
• Control the email integration of teams
• Organize the file-sharing functions from the Teams client
• Create and modify messaging policies
• Understand how to set up channel moderation in teams

Module 11: Manage apps for Microsoft Teams

• Describe apps, bots, and connectors in Microsoft Teams
• Explore admin settings for Teams apps
• Manage app permission policies
• Configure app setup policies
• Manage custom app policies and settings
• Publish a custom app in Microsoft Teams

Module 12: Introduction to Teams meetings and calling

• Describe Teams meetings and events
• Describe Teams Phone
• Describe auto attendants and call queues
• Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones

Module 13: Manage meetings and events experiences

• Understand meetings and events in Microsoft Teams
• Set up conference bridges
• Manage meeting policies
• Configure meeting settings
• Manage Live events policies
• Configure Live events settings
• Explain Live events in Microsoft 365

Module 14: Plan for Microsoft Teams Rooms and Surface Hub

• Understand the main differences of Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
• Explain which accessories, components, and peripherals are mandatory
• Understand the advantage of Surface Hub
• Understand the difference between the licensing options
• Plan and review a physical room layout

Module 15: Configure, deploy, and manage Teams devices

• Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
• Differentiate between the different options for deployment and management of devices.
• Deploy Teams phones and Teams displays.
• Configure Teams Phone for Microsoft Teams Rooms.
• Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.

Module 16: Plan for Teams Phone

• Plan for a basic Teams Phone deployment.
• Plan for advanced Teams Phone calling options.
• Plan for Teams phones and devices.

Module 17: Configure and deploy Teams Phone

• Configure emergency calling addresses
• Manage Microsoft Calling Plan numbers
• Setup and manage Operator Connect and Teams Phone Mobile
• Understand Teams Phone policies and configuration options
• Configure Audio Conferencing and Communication Credits

Module 18: Configure and manage voice users

• Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
• Enable users for Direct Routing.
• Manage per-user options for Teams Phone.

Module 19: Configure auto attendants and call queues

• Describe the differences between auto attendants and call queues.
• Design an auto attendant to gather information from callers.
• Explain how to set up auto attendants to implement your plan.
• Demonstrate how to plan call queues to manage many callers.
• Describe how to configure call queues to alert agents and route calls.
• Explain how to plan licensing for auto attendants and call queues.

Module 20: Troubleshoot audio, video, and client issues

• Describe key aspects of Teams troubleshooting
• Identify call quality issues with call analytics
• Identify call quality issues with Call Quality Dashboard
• Identify call quality issues with the Direct Routing Health Dashboard