Create & Extend Customer CoPilots in Microsoft CoPilot Studio (PL-7008)
In this learning path, you will learn how to create custom copilots with Copilot Studio and will get the opportunity to practice your skills in a guided project.
Course Information
Price:
Duration:
Certification:
Exam:
Learning Credits:
Continuing Education Credits:
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Prerequisites:
Candidates for this credential should be familiar with data modeling concepts in Microsoft Dataverse and with Copilot Studio.
Target Audience:
Course Objectives:
Student will learn:
- Build an Initial CoPilot with Microsoft CoPilot Studio
- Manage Topics in Microsoft CoPilot Studio
- Work with Entities and Variables in Microsoft CoPilot Studio
- Enhance Microsoft CoPilot Studio CoPilots
- Create a CoPilot with Microsoft CoPilot Studio & Dataverse for Teams
- Guided Project – Create CoPilots with Microsoft CoPilot Studio
Course Outline:
Build an Initial CoPilot with Microsoft CoPilot Studio:
- Copilot creation
- Copilot creation using conversational builder
- Generative Answers
- Deploy copilots
Manage Topics in Microsoft CoPilot Studio:
- Work with bot topics
- Branch a topic
- Create topics for existing support content
- Work with system fallback topics
- Manage topics
Work with Entities and Variables in Microsoft CoPilot Studio:
- Work with entities
- Custom entities
- Use entities in conversations
- Work with variables
- Reuse variables across topics
Enhance Microsoft CoPilot Studio CoPilots:
- Use Power Automate to add actions
- Copilot actions
- Transfer conversations to agents by using Omnichannel for Customer Service
- Create topics for existing support content
- Trigger types
- Analyze copilot performance
Create a CoPilot with Microsoft CoPilot Studio & Dataverse for Teams:
- Create your first copilot
- Create and modify topics
- Add inputs, variables, and conditions
- Call an action to pull in Dataverse for Teams data
- Publish and share your new copilot
Guided Project – Create CoPilots with Microsoft CoPilot Studio:
- Exercise – Create custom tables
- Exercise – Build a bot in Microsoft Copilot Studio with the new AI capabilities
- Exercise – Create and manage topics
- Exercise – Set up Generative AI