CompTIA A+
CompTIA’s A+ certification is the industry standard for validating the foundational skills needed by today’s computer support technicians and is included in the approved list of certifications to meet DoD Directive 8570.1 requirements. This international vendor-neutral certification requires that you pass two exams: CompTIA A+ Essentials Exam 220-1101 and Practical Application Exam 220-1102.
In this course that’s focused on CompTIA A+ certification exam preparation, you'll gain the needed knowledge of basic computer hardware and operating systems. You will cover the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. You will also learn elements of customer service and communication skills necessary to work with clients. Instructor-led practice exams and quizzes help reinforce course concepts and exam readiness.
This course includes TWO exam vouchers!
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Prerequisites:
- End-user skills with Windows-based PCs
- Basic knowledge of computing concepts
Target Audience:
Individuals seeking CompTIA A+ certification (220-1001 and 220-1002)
Course Objectives:
- Install and configure PC system unit components and peripheral devices.
- Install, configure, and troubleshoot display and multimedia devices.
- Install, configure, and troubleshoot storage devices.
- Install, configure, and troubleshoot internal system components.
- Explain network infrastructure concepts.
- Configure and troubleshoot network connections.
- Implement client virtualization.
- Support and troubleshoot laptops.
- Support and troubleshoot mobile devices.
- Support and troubleshoot print devices.
- Support operating systems.
- Install, configure, and maintain operating systems.
- Maintain and troubleshoot Microsoft Windows.
- Configure and troubleshoot network connections.
- Manage users, workstations, and shared resources.
- Implement physical security.
- Secure workstations and data.
- Troubleshoot workstation security issues.
- Support and troubleshoot mobile operating systems and applications.
- Implement operational procedures.
Course Outline:
- Lesson 1: Installing Motherboards and Connectors
- Lesson 2: Installing System Devices
- Lesson 3: Troubleshooting PC Hardware
- Lesson 4: Comparing Local Networking Hardware
- Lesson 5: Configuring Network Addressing and Internet Connections
- Lesson 6: Supporting Network Services
- Lesson 7: Summarizing Virtualization and Cloud Concepts
- Lesson 8: Supporting Mobile Devices
- Lesson 9: Supporting Print Devices
- Lesson 10: Configuring Windows
- Lesson 11: Managing Windows
- Lesson 12: Identifying OS Types and Features
- Lesson 13: Supporting Windows
- Lesson 14: Managing Windows Networking
- Lesson 15: Managing Linux and macOS
- Lesson 16: Configuring SOHO Network Security
- Lesson 17: Managing Security Settings
- Lesson 18: Supporting Mobile Software
- Lesson 19: Using Support and Scripting Tools
- Lesson 20: Implementing Operational Procedures
Labs:
- Exploring the Lab Environment
- Installing a Motherboard
- Installing Power Supplies
- Installing and Configuring System Memory
- Installing RAM
- Installing CPU and Cooler
- Upgrading and Installing GPU and Daisy-Chain Monitors
- Exploring the Virtual Machine Lab Environment
- Compare Networking Hardware
- Compare Wireless Network Technologies
- Configure a SOHO Router
- Compare Protocols and Ports
- Troubleshoot a Network #1
- Troubleshoot a Network #2
- Troubleshoot a Network #1
- Troubleshoot a Network #2
- Adding Expansion SSD in a Laptop
- Upgrading Laptop RAM
- Replacing Laptop Non-User Removable Battery
- Configuring Laptop Dock and External Peripherals
- Deploy a Printer
- Manage User Settings in Windows
- Support Windows 11
- Configure Windows System Settings
- Use Management Consoles
- Use Task Manager
- Monitor Performance and Event Logs
- Use Command-line Tools
- Support Windows 10
- Perform Windows 10 OS Installation
- Perform Ubuntu Linux OS Installation
- Install and Configure an Application
- Troubleshoot a Windows OS Issue
- Configure Windows Networking
- Configure Folder Sharing in a Workgroup
- Manage Linux using Command-line Tools
- Manage Files using Linux Command-line Tools
- Support and Troubleshoot Network Hosts
- Configure SOHO Router Security
- Configure Workstation Security
- Configure Browser Security
- Troubleshoot Security Issues Scenario #1
- Troubleshoot Security Issues Scenario #2
- Use Remote Access Technologies
- Implement Backup and Recovery
- Implement a PowerShell Script
- Implement Bash Script
- Manage a Support Ticket
