By David Cannon | 52 Min Video

Join PeopleCert’s David Cannon and Sunset Learning as we explore how the ITIL service management framework can empower IT professionals and organizations. We delve into essential ITIL4 in 2024 concepts, showcasing the transformative results achievable through their application. Gain insights into the skills and techniques crucial for modern IT professionals and discover the value proposition of ITIL.

After watching, you will be equipped to connect core ITIL4 in 2024 concepts with organizational transformation. We guide you in mapping a personalized ITIL training journey to develop essential service management knowledge and capabilities.

IT often struggles to transcend its role as a mere “cost center.” This stems from misalignment with customers/users, a lack of understanding of valuable outcomes, and inefficient, ad-hoc, or poorly managed processes.

Discover how ITIL best practice guidance can empower your organization to overcome these challenges, enabling you to emerge as a strategic partner. Don’t miss this opportunity to enhance your IT service management skills and position your organization for success.

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Instructor Bio:

David Cannon is the Director of PeopleCert for the Americas. He has used ITIL as a practitioner, consultant, and business executive for 30 years. He has led consulting practices in Hewlett-Packard, BMC Software, and Forrester Research. He is the author of 4 ITIL books, from Service Operation and Service Strategy in ITIL v3 to Digital and IT Strategy and Acquiring and Managing Cloud Services in ITIL 4.