In Partnership with Outside Expert, eGain | 39 Min Video
Updated March 2020
Technical Level: Beginner

Join us for this high-level overview of ECE and its rich enterprise capabilities. This presentation will reflect the new 12.5 release. We will discuss the approach towards new customers and the replacement of alternative technologies. After watching this webinar, you will get a better understanding of ECE features, functionality, roadmap, real-world examples, and enhancement of API’s.

Key Topics:

• ECE extensions, deal registration, ECE Mailer
• Product Overview
• What’s in v12.5 (1)?
• System Requirements and Specifications
• Compatibility Matrix
• Q&A

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For more information on the class discussed in the video, Integrating Cisco Enterprise Chat and Email with UCCE (ICCE), click here.

About eGain:

eGain is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service processes, and grow sales across the web, social, and phone channels. Hundreds of the world’s largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs). It is best known for its suite of knowledge-powered software applications, used by omnichannel contact centers, customer service organizations, and digital business teams. eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Their comprehensive suite of applications helps clients deliver memorable, digital-first customer experiences in an omnichannel world.