100% Guarantee
We at Sunset Learning Institute (SLI) strive to provide our students with the highest quality training and service. Our award-winning instructors are dedicated to making your experience the best in the business.
Cancellations, Substitutions, and Reschedules for Public ILT Classes
We understand that there are reasons that are beyond control that may cause our students to either cancel or reschedule their course enrollment. For any cancellations, substitutions or reschedules, written notice must be given to Sunset Learning immediately. Any student that chooses to reschedule will be given a 6 month time frame to attend a new training date.
Reschedule Policy
If a student chooses to reschedule their enrollment more than 15 business days prior to the start of class, we will do so with no penalty. If a student chooses to reschedule less than 15 business days prior to the training start date they will be subject to a reschedule fee. The fee will depend on the class and the timing.
Cancellation Policy
For cancellation notice received more than 15 business days prior to the class date, students may receive either a full refund or reschedule into another class date. For cancellation notice less than 15 business days prior to the class start date, students will receive an SLI voucher in the amount of the paid tuition to use for the same course up to a six months time frame and will be automatically put onto the wait list of the course of their choice and granted final admission 5 business days prior to class start day based on enrollment levels.
Student substitutions may be made at any time prior to the class start date. SLI recommends that students substitutions instead of cancellation. Failure to attend without written notice to SLI prior to the class start date will be considered a no show and will result in forfeiture of the full course price. SLI reserves the right to reschedule a course at any time.
If for any reason a student attending an SLI class is not satisfied with their training experience, they are required to notify SLI in writing no later than close of business on the second day of class during their training week. Any student attending class beyond the second day of class without notifying SLI is not eligible for any form of recompense with regard to satisfaction.
Training Location Options & Changes
Here are our three different delivery options for which you can attend training; attend at one of our established locations, attend via virtual remote using our gear, attend via virtual remote using your own gear.
If you decide to change training locations or HD-ILT modalities within 2 weeks of class start date, there will be a $300 change fee. The fee will need to be paid prior to making any changes.
Acceptance
By accepting SLI Terms and Conditions, the individual listed (the “registrant”) certifies that he/she is authorized to obligate his/her company to pay for the student(s) registered to attend the course(s).
The registrant fully understands the cancellation policy and agrees to the terms herein. In the event of default, the registrant’s company will be responsible for reasonable costs of collections including attorney’s fees and interest.
Business to Business
As a business-to-business knowledge solutions provider, SLI provides services only to customers that are sponsored by an employer, such as a business, government agency, or nonprofit organization. Individual members of the public are not allowed to register directly with SLI for our services.
