By Maren Mahoney | 50 Min. Video | Technical Level: Advanced

Join SLI CCIE Instructor, Maren Mahoney, as she discusses how to use trace files to troubleshoot media resource allocation. Then, she will walk through the process of having the transcoder get allocated for a call between the phone and the gateway. See a step-by-step guide of using trace files in Microsoft Word. 

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Instructor Bio:

Maren Mahoney has been in the information system industry for more than 20 years with roles in employee development, technical support & helpdesk administration, network administration, management, and engineering, networking courseware development, and instruction.

Before joining Sunset Learning Institute (SLI), Maren worked for Cisco Systems as a Network Consulting Engineer. She also worked for several Cisco Reseller Partners in engineering and technical instructor roles. She has experience in a range of Cisco product lines but specializes in Unified Communications. Maren joined SLI in 2008 as a technical instructor focusing on the unified communications curriculum.

In addition to a CCSI, Maren holds current Route/Switch and Data Center certifications and was awarded the CCIE Collaboration certification in 2015. Maren is also a Microsoft Certified Systems Engineer (MCSE). Maren was named a Cisco Designated VIP in 2019. She achieved this recognition by actively participating in Cisco’s online forums and discussion boards, sharing her IP Telephony expertise.