By Bruce Wilkinson | 55 Min Video

While many might describe UCCX V12 as ‘Same candy – different wrapper’ there are nonetheless some hidden gems that make this release well worth the upgrade. You’ll notice upgrades to the finesse desktop and some added configuration features and CUIC reports. All this without disrupting all your old favorites and scripting techniques. After attending this session, you will be able to take full advantage of your UCCX V12.x deployment.

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Instructor Bio:

Bruce Wilkinson has a broad range of experience in working with Cisco technology for over 20 years. He has been specializing in Cisco training, consulting, and deployment projects associated with the following technologies and products; Cisco Unified Contact Center Express and Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, Unified Communications Manager Express, and Unity. Bruce is considered an industry expert and in the early 2000s was asked by Cisco to help develop the course curriculum and educational lab using Cisco Contact Center products. Since joining Sunset Learning Institute in 2013, Bruce has taught all Contact Center Enterprise courses offered by Sunset Learning and consistently maintains high student ratings. Bruce co-authored and developed the current UCCE v10 authorized Cisco curriculum. Bruce combines his extensive telephony and data background with a solid understanding of the latest in VoIP technologies to develop custom solutions that are both unique and practical.